Privacy & Policies

1. Introduction

DreamCric ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile application, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. Your use of the Service signifies that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

A. Information You Provide Directly

• Account Information: Phone number, name, email address, date of birth, and profile information when you create an account.
• Tournament Information: Details about tournaments you create or participate in, including team information, player selections, and fantasy league data.
• Payment Information: Transaction history and payment method details (processed securely through third-party payment processors).
• Communication: Messages, support requests, feedback, and inquiries you send to us through WhatsApp, email, or our contact forms.

B. Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, mobile network information, and device settings.
• Usage Data: Pages visited, features used, time spent on the Service, search queries, and interaction patterns.
• Location Data: Approximate location based on IP address (not precise GPS data unless explicitly enabled).
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies.

C. Information from Third Parties

• CricHeroes integration data (with your consent)
• Analytics providers and service partners
• Social media platforms (if you choose to connect your accounts)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving the Service
• Creating and managing your account
• Processing transactions and sending transaction confirmations
• Sending promotional emails, marketing materials, and service updates
• Responding to your inquiries and customer support requests
• Personalizing your experience and delivering customized content
• Analyzing usage patterns to improve our features and user experience
• Ensuring security and preventing fraud, abuse, and unauthorized access
• Complying with legal obligations and resolving disputes
• Sending notifications about tournament updates and results

4. Sharing of Information

We may share your information in the following circumstances:

A. Service Providers

We share information with third-party service providers who assist us in operating the Service, including payment processors, analytics providers, cloud hosting services, and customer support platforms.

B. CricHeroes Integration

When you integrate your CricHeroes account, we share necessary information to enable fantasy cricket functionality. This is done only with your explicit consent.

C. Tournament Participants

In public tournaments, your username, profile information, and leaderboard rankings may be visible to other participants.

D. Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights and the safety of our users.

E. Business Transfers

If DreamCric is acquired, merges with another company, or undergoes bankruptcy, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. These include:

• Encryption of data in transit (HTTPS/TLS)
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls limiting employee access to personal data
• Data breach response procedures

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account Data: Retained for the duration of your account and up to 90 days after deletion
• Transaction Records: Retained for 7 years for legal and financial compliance
• Usage Analytics: Retained for up to 12 months
• Support Communications: Retained for 2 years or as required by law

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (right to be forgotten)
• Portability: Request your data in a structured, commonly used format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for specific data processing activities

8. Third-Party Links

The Service may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy applies only to information collected through the Service. We are not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without proper parental consent, we will promptly delete such information. Parents or guardians who believe their child has provided information to us should contact us immediately.

10. International Data Transfers

Your information may be transferred to, and stored in, countries outside your country of residence, which may have different data protection laws. By using the Service, you consent to the transfer of your information to countries outside your country of residence, including India, which may not have the same level of data protection as your home country.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, and legal requirements. We will notify you of any material changes by updating the "Last Updated" date above and sending you an email notification if required by law.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us: